James & James Realty Group ("we," "us," or "our") is a real estate team led by D'Metrid and Amanda James, licensed Arizona REALTORS® brokered by eXp Realty, LLC. This Privacy Policy explains what information we collect when you visit jamesandjamesrealtygroup.com (the "Site"), contact us, or opt in to text messages, and how we use and protect it.
1. Information We Collect
Information you give us. When you fill out a form, call, text, or email us, we may collect your name, email address, phone number, mailing or property address, what you are looking to buy or sell, price range, timeline, and any message you send.
Information collected automatically. When you use the Site, we and our service providers may collect your IP address, browser type, device information, pages viewed, referring URL, and the date and time of your visit using cookies, pixels, and similar technologies.
SMS consent records. If you opt in to text messages, we record the phone number, the date and time of consent, the form you used, and the consent language you agreed to.
2. How We Use Your Information
- To respond to your inquiry and provide real estate services you request
- To schedule consultations, showings, and appointments
- To send listing alerts, market updates, and other information you asked for
- To send text messages, but only if you have given us express consent
- To operate, secure, and improve the Site
- To comply with legal, licensing, and brokerage obligations
3. Text Messaging (SMS) Privacy
If you opt in to receive text messages from James & James Realty Group, we use your mobile number only to send the types of messages you agreed to receive. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to unsubscribe, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service and text message delivery providers, is permitted. All other categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How We Share Information
We do not sell or rent your personal information. We share it only as follows:
- Service providers who help us run our business, such as our CRM, website hosting, email, and phone and text message delivery providers. They may use your information only to perform services for us.
- Our brokerage, eXp Realty, LLC, as required for licensing, supervision, and transaction management.
- Parties to your transaction, such as lenders, title and escrow companies, inspectors, or cooperating agents, only when you ask us to connect you or when needed to complete your transaction.
- Legal requirements, when required by law, subpoena, or to protect our rights, safety, or property.
SMS opt-in data and consent are never shared under any of the categories above.
5. Cookies and Analytics
We use cookies and similar tools to understand how visitors use the Site and to improve it. You can set your browser to refuse cookies, though some parts of the Site may not work as intended.
6. MLS Listing Data
Property listing information on the Site is provided by the Arizona Regional Multiple Listing Service (ARMLS). It is deemed reliable but not guaranteed and is intended for consumers' personal, non-commercial use.
7. Data Security and Retention
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is completely secure. We keep your information only as long as needed for the purposes described here or as required by law and brokerage record-keeping rules.
8. Your Choices
- Text messages: reply STOP to any message to opt out.
- Email: click the unsubscribe link in any marketing email.
- Access, correction, or deletion: contact us using the details below and we will respond as required by applicable law.
9. Children's Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from them.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last revised.
11. Contact Us
James & James Realty Group
eXp Realty, LLC
West Valley · Buckeye & Goodyear, Arizona
Phone: (623) 400-3774
Email: dmetrid@jamesandjamesrealtygroup.com